Presenter: Fran Lefavour

View live: January 24, 2018, 9 a.m. – 10 a.m. ET

Program length: 60 minutes

Listen Now

Back by popular demand, this webinar will address the top 10 icky sticky problems we hear over and over again from our clients and colleagues. People are people, and these issues and solutions occur regularly in a wide variety of industries.

Learning Objectives:

  1. How to develop policies to proactively eliminate as many icky situations as you can
  2. How to train your managers/supervisors to enforce them
  3. Evaluating whether to proceed with mediation or discipline
  4. Planning a resolution meeting
  5. Follow-up and follow through techniques

“Always informative, well structured seminars.”


“Very helpful. Assists in how to start to address the “elephant in the room” situations.”

Kellie Loporcaro, Assistant to the President, Jarvis Cutting Tools

“This was a well paced, nicely structured presentation that I plan to share with our supervisors. Thanks!”


About the Presenter

Fran Lefavour has been in the Human Resources field for over 30 years, 24 of those years as a consultant to small businesses in New England. She is viewed as an expert in the area of workers’ compensation case management and frequently speaks to groups regarding claims management, reducing workers’ compensation costs and other Human Resource topics. Read more…

Recertification Credit

This activity has been approved for 1 (HR (General)) recertification credit hours toward California, GPHR, HRBP, HRMP, PHR, and SPHR recertification through the HR Certification Institute.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity.  It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Spectrum Consulting is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.